Your satisfaction is our first priority. Period. But, like all of us, sometimes we screw up. We're human.

If you're not happy for any reason about your purchase or are interested in making a return, please contact us here: Contact section

When will I get my order?

We know waiting sucks, which is why we do the best we can to make sure that your order arrives on time and in excellent condition. 

 

Take a moment to review our worldwide shipping policy so you know how and when your order will ship.

 

From the time of purchase, orders are typically shipped within 6-7 business days of your completed transaction. You will receive shipping and tracking information via email so you can keep tabs on it.

 

  • We use Israel Post to ship orders. Packages shipped are trackable and insured. If your order is not delivered as promised, we can issue you a replacement or refund.

 

  • Expedited Shipping. For expedited shipping (additional charge) please contact us directly by email: orders@citykatstories.com

In case of a returning package due to the absence of the recipient, the re-shipping fee ($7) will be at the customer's expense. We will inform you as soon as the package is received.

Is it safe to make a purchase on Citykatstories.com?

We maintain the highest standards to safeguard your Personal Information.

 

  • When you enter Personal Information that contains a credit or debit card number in the designated and secured sections of our Web site, the information will be encrypted or encoded before it is sent over the Internet and when stored for processing.

 

  • Personal Information we collect and maintain is subject to physical, administrative, and technical controls that are consistent with recognized industry standards.

 

  • If you would still prefer to call us with your credit card information, you can reach us at +972-77-212-0215. We are happy to assist you with all your needs daily from 8 am–8 pm Israel time, Sunday-Thursday (excluding Jewish and Israeli holidays.) 

What's your return policy?

We gladly accept returns on most items purchased within 30 days of the purchase date, returned in their original condition (brand new, unworn, unlaundered, unaltered.)  

 

Please try on items in a clean, indoor area in case you need to return them and then avoid eating spaghetti or baking chocolate cake if you aren't sure.

  • Any piece of apparel suffering from a manufacturing defect right out of the box may be returned or exchanged within 30 days of the date receiving the item.

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  • "Defects" are mistakes in the manufacturing process and do not include damage from normal wear and tear or negligent use. We will determine the validity of manufacturing defect returns on a case-by-case basis.   

  • Unfortunately we can't accept items damaged due to customer abuse or negligence. We only accept returns for items purchased at www.Citykatstories.com

  • To return or exchange an item purchased at a retail store, please visit the store where the purchase was made.

You can arrange a return by reaching us through the Contact section. Be sure to provide the order number, reason for return, and a return e-mail address. We will read your return request and contact you asap.

What if I receive the wrong item?

Oy, sorry! Simply contact us at our online form so we can fix the error and get the correct item shipped out to you immediately.

FAQs

© 2018 Citykat Stories

HaRav Avida St. 5, Jerusalem  |  T (+972) 77-212-0215  |  orders@citykatstories.com